Business English 2 - Task 2


Dialogue With a client On a Product Problem  Complaint

CS       : Cusomer Service
C         : Customer
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CS       : “Hello, Namada Laundry, how can[1] i help you today?”
C         : “Hi, I want to register a complaint regarding my laundry service on January 30th[2]
CS       : “I’m sorry to here[3] that. What has been the problem?”
C         : “I just checked my clothes and it turns out that my clothes are gone 1 and there is a black spot on my white shirt”
CS       : “Let me check if there are any problems when packing clothes. I need your memorandum number to make sure, do you have one?”
CS       : “Yes, the note number is NMD/234/442”
CS       : “Bailey Miller with 2 kg of total laundry?”
C         : “That's right”
CS       : “May I know what kind of clothes are missing?”
C         : “Black cardigan”
CS       : “Okay, I will check directly to the clothes storage. For white clothes, can you send a picture of the shirt by email? Because we have to compare it with the photo before washing to make sure.
C         : “Of course, what is the email address?”
CS       : “namada.laundry@gmail.com”
C         : “Alright, I'll send it later. Please Insure[4] your service is optimal, due to[5] I am a long time customer to your store and do not want to be disappointed with the service.”
CS       : “To precede[6] this complaint, i must check the data first. We will contact you before[7] 3 pm and make sure you get fast service for this complaint”

Explain:
1.      Commonly Misused Words
[3]Here      => Hear
[6]Precede => Proceed
[4]Insure   => Ensure       

2.      Confusingly Related Words
[1]Can       => May
[5]Due to   => Because of

3.       Preposition
[2]Hi, I want to register a complaint regarding my laundry service on January 30th
[7]We will contact you before 3 pm and make sure you get fast service for this complaint







Dialogue With a Co-worker On The Solution For The Said Complaint

CS       : Cusomer Service
CW     : Co-worker
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CS       : “I got a new complaint from a customer that her shirt was missing one and there was a black spot on her white shirt.”
CW     : “From the data sent by[1] the storage section yesterday, there was indeed one black cardigan left because the worker forgot to put it in, was that the item?”
CS       : “It seems correct, she said earlier that she missing a black cardigan.”
CW     : “What's the note number and the date?”
CS       : “The number of the note is NMD/234/442. The service starts on January 30th[2]
CW     : “That's right, that is an item left behind. According to the rules[3], you must submit complaints data to the packaging department so that the goods can be sent immediately.”
CS       : “Okay.”
CW     : “What about clothes that have patches?”
CS       : “I've compared photos before and after the clothes were washed and there are indeed a few black spots on the arms.”
CW     : “Maybe the washing machine had an affect[4] on her clothes, because I heard there was a problem in the washing area.”
CS       : “That means we will re-wash the clothes, right?”
CW     : “Of course accept[5] she don’t want to give the clothes.”
CS       : “Okay, I’ll ask her.”
CW     : “Don't forget to make sure you enter the complaint data into the laundry department than[6] they handle the clothes well.”
CS       : “Alright, I will tell the customer that the courier will take[7] his clothes and ask for back the clothes that have spots.”
CW     : “Also make sure that the service must be completed within this week.”
CS       : “Okay, thank you for your help.”

Explain:
1.       Commonly Misused Words
[4]Affect    => Effect
[5]Accept  => Except

2.      Confusingly Related Words
[7]Take      => Bring
[6]Than     => Then

3.      Preposition
[2]The service starts on January 30th
[3]According to the rules, you must submit complaints data to the packaging department so that the goods can be sent immediately.
[1]From the data sent by the storage section yesterday


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