Business English 2 - Task 3 - Dialogue
Dialogue With a Client On a Product Problem Complaint
CS :
Cusomer Service
C : Customer
CS :
“Hello, Namada Laundry, how may i help you today?”
C :
“Hi, I want to register a complaint regarding my laundry service on January
30th”
CS :
“I’m sorry to hear that. What has been the problem?”
C :
“I just checked my clothes and it turns out that one of my clothes are gone and
there is a black spot on my white shirt”
CS :
“Let me check if there are any problems when packing clothes. I need your
memorandum number to make sure, do you have one?”
CS :
“Yes, the note number is NMD/234/442”
CS :
“Bailey Miller with 2 kg of total laundry?”
C :
“That's right”
CS :
“May [1] I know what kind of clothes are
missing?”
C :
“Black cardigan”
CS :
“Okay, I will [2] check directly to the clothes storage. For
white clothes, can you send a picture of the shirt by email? Because we have
to [3] compare it with the photo before washing to
make sure.”
C :
“Of course, what is the email address?”
CS :
“namada.laundry@gmail.com”
C :
“Alright, I'll send it later. Please ensure your service is
optimal, because of I am a long time customer to your store and
do not want to be disappointed with the service.”
CS :
“To proceed this complaint,
i must be checking the data first [4]. We might
[5] contact you before 3 pm
and make sure you get fast service for this complaint”
C :”Okay, Thankyou.”
CS : “You're welcome.”
Explain:
[1] Simple Modal
[2] Simple Modal
[3] Periphrastic
Modal
[4] Complex Modal
[5] Ephistemic
Modal
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Dialogue With a Co-worker On The Solution For The Said
Complaint
CS :
Customer Service
CW : Co-worker
CS :
“I got a new complaint from a customer, she said that [1] her shirt was missing one and there was a black spot
on her white shirt. Can
[2] you help me?”
CW :
“From the data sent by the storage section yesterday, there was indeed one
black cardigan left because the worker forgot to put it in, was that the item?”
CS :
“It seems correct, she said earlier that she missing a black cardigan.”
CW :
“We
have to [3] make sure first. What's the note number
and the date?”
CS :
“The number of the note is NMD/234/442. The service starts on
January 30th“
CW :
“That's right, that is an item left behind. According to the rules, you must
submit complaints data to the packaging department so that the goods can be
sent immediately.”
CS :
“Okay.”
CW :
“What about clothes that have patches?”
CS :
“I've compared photos before and after the clothes were washed and there are
indeed a few black spots on the arms.”
CW :
“I
heard there was a problem
in the washing area, that must be [4] had
an effect on her clothes ”
CS :
“That means we will re-wash the clothes, right?”
CW :
“Of course except she don’t want to give the
clothes.”
CS :
“Okay, I’ll ask her.”
CW :
“Don't forget to make sure you enter the complaint data into the laundry
department then they handle the clothes well.”
CS :
“Alright, I will tell the customer that the courier will bring her
clothes and ask for back
the clothes that have spots.”
CW :
“Also make sure that the service must [5] be completed within this week.”
CS :
“Okay, thank you for your help.”
CW : “You're welcome.”
Explain:
[1] Say/tell
[2] Simple Modal
[3] Periphrastic
Modal
[4] Complex Modal
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