Elya Nopani Silitonga

Dialogue With a client On a Product Problem   Complaint CS        : Cusomer Service C          : Customer ------------------------------ CS        : “Hello, Namada Laundry , how can [1] i help you today?” C          : “Hi, I want to register a complaint regarding my laundry service on January 30th [2] ” CS        : “I’m sorry to here [3] that. What has been the problem?” C          : “I just checked my clothes and it turns out that my clothes are gone 1 and there is a black spot on my white shirt” CS        : “Let me check if there are any problems when packing clothes. I need your memorandum number to make sure, do you have one?” CS        : “Yes, the note number is NMD/234/442” CS ...

HUDA KATTAN             Huda Kattan is a self-made millionaire with a beauty company. She was born on 2 October 1983 in Oklahoma, United States. Growing up with three sisters, Huda got exposed to beauty trends and fashion early on [1] . The girls would try DIY beauty hacks and apply makeup on each other. Even though she was passionate about beauty and fashion from a young age, she chose to study finance at college. She actually studied finance at the University of Michigan [2] . After graduated she stareted to work for a finance job at consulting firm Robert Half’s Middle East headquarters. Inclined towards fashion and makeup from a young age, she decided to do a course at the famous Joe Blasco makeup school. This course changed her life for the better and led her to her destiny as a beauty blogger and vlogger.             She started her blog ‘Huda Beauty’ in 2010 ...