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Business English 2 - Task 3

Antecedents of pronouns The English language includes pronouns, such as she, it, or they. Pronouns are generic words that have little meaning on their own. If you hear a friend say, "She is beautiful," you know your friend is referring to a singular, feminine being or object, but with just the pronoun she, you don't know if the discussion concerns a woman, a cheetah, or an automobile. You cannot picture the she until you know the antecedent, the word that this pronoun refers to or replaces. Antecedents with Personal Pronouns Often, an antecedent is the word, phrase, or clause that you replace with one of these third-person personal pronouns: H e, him, his, himself   S he, her, hers, herself   I t, its, itself   T hey, them, their, theirs, themselves Examples: • Ariana drop her bag    Ariana = antecedent; her = personal pronoun. • Our carnivorous friends will not attend the picnic because they despise tofu hotdogs and black bean b...

Business English 2 - Task 3 - Dialogue

Dialogue With a Client On a Product Problem Complaint CS        : Cusomer Service C          : Customer CS        : “Hello, Namada Laundry, how m ay i help you today?” C          : “Hi, I want to register a complaint regarding my laundry service on January 30th” CS        : “I’m sorry to h ear that. What has been the problem?” C          : “I just checked my clothes and it turns out that one of my clothes are gone and there is a black spot on my white shirt” CS        : “Let me check if there are any problems when packing clothes. I need your memorandum number to make sure, do you have one?” CS        : “Yes, the note number is NMD/234/442” CS        : “Bailey Mille...